SSB SRT - Conflict Resolution

Conflict Resolution is a critical skill assessed in the Situation Reaction Test (SRT) as it highlights your ability to handle disagreements, mediate effectively, and restore harmony in challenging situations. These scenarios evaluate your empathy, communication skills, and leadership qualities in resolving conflicts.

Below is a curated list of 50 conflict resolution situations with suggested responses to help you prepare.

50 Situations and Suggested Responses

1. Situation: Two friends argue over a misunderstanding during a group project.
   Response: "Listen to both sides calmly, clarify the misunderstanding, and encourage them to focus on the project."
2. Situation: A colleague disagrees with your approach during a meeting.
   Response: "Acknowledge their perspective, explain your approach, and find a middle ground."
3. Situation: Two family members argue about household responsibilities.
   Response: "Mediate the discussion, suggest fair role distribution, and offer to help if necessary."
4. Situation: Your friend has a dispute with a shopkeeper over the price of an item.
   Response: "Step in to mediate, understand both sides, and help resolve the issue amicably."
5. Situation: Two teammates blame each other for a missed deadline.
   Response: "Focus on the facts, resolve the immediate task, and address the issue constructively later."
6. Situation: Your neighbor argues with you about a parking spot.
   Response: "Stay calm, explain your side politely, and suggest a fair solution."
7. Situation: Your siblings are fighting over using a shared gadget.
   Response: "Set a schedule for sharing the gadget and ensure they follow it."
8. Situation: A junior accuses a senior of unfair treatment in your team.
   Response: "Hear both sides, address the concerns, and ensure fairness in future tasks."
9. Situation: Two friends are not on talking terms due to a minor disagreement.
   Response: "Talk to them individually, bridge the gap, and encourage them to reconcile."
10. Situation: Your team is divided on how to approach a project.
    Response: "Facilitate a discussion, evaluate all suggestions, and decide on the most practical approach."
11. Situation: A friend accuses you of not supporting them during a tough time.
    Response: "Apologize if needed, explain your situation, and assure them of your support going forward."
12. Situation: A senior and junior are arguing over the division of tasks.
    Response: "Redistribute tasks fairly and ensure both parties understand their responsibilities."
13. Situation: Two teammates argue over credit for an idea during a meeting.
    Response: "Acknowledge both contributions and emphasize teamwork over individual credit."
14. Situation: A customer at your workplace becomes aggressive over a delayed service.
    Response: "Apologize sincerely, resolve their issue promptly, and ensure better service in the future."
15. Situation: Your manager and client have conflicting expectations for a project.
    Response: "Clarify the expectations from both sides and propose a solution that aligns with the project goals."
16. Situation: Your friends argue during a group trip over the travel itinerary.
    Response: "Discuss both preferences, create a balanced plan, and ensure everyone is satisfied."
17. Situation: Two employees argue over the use of shared office equipment.
    Response: "Set a usage schedule and encourage them to respect each other’s needs."
18. Situation: Your parents argue over an investment decision.
    Response: "Discuss the pros and cons of each option and suggest a balanced approach."
19. Situation: Your neighbors argue over a boundary issue.
    Response: "Suggest a fair resolution, involve authorities if necessary, and maintain harmony."
20. Situation: Two friends seek your opinion to support their opposing arguments.
    Response: "Provide an unbiased perspective and encourage mutual understanding."
21. Situation: A senior reprimands a junior unfairly in front of others.
    Response: "Speak to the senior privately, suggest addressing issues constructively, and support the junior."
22. Situation: A friend accuses another of spreading false rumors.
    Response: "Talk to both, verify the facts, and encourage them to resolve it amicably."
23. Situation: Your classmates argue over the topic for a group project.
    Response: "Mediate the discussion and guide the group toward consensus."
24. Situation: Your sibling blames you for breaking a household item.
    Response: "Explain the situation calmly, clarify misunderstandings, and offer to fix the issue."
25. Situation: Two teammates argue about the division of prize money.
    Response: "Help divide the amount fairly and suggest transparency in future agreements."
26. Situation: Your manager criticizes your team unfairly for a project delay.
    Response: "Explain the actual reasons respectfully and suggest improvements for the future."
27. Situation: Two customers argue in your workplace over a service issue.
    Response: "Listen to both calmly, address their concerns, and ensure fairness."
28. Situation: A family member accuses another of favoritism.
    Response: "Mediate a calm discussion and suggest actions to ensure fairness."
29. Situation: Two colleagues argue over the use of a meeting room.
    Response: "Set a clear schedule and ensure fair allocation of the space."
30. Situation: Your friends argue about splitting expenses during a trip.
    Response: "Suggest dividing costs equally and clarify any misunderstandings."
31. Situation: A teacher and student argue over a low grade given in an assignment.
    Response: "Encourage the student to seek clarification constructively and suggest reevaluation if needed."
32. Situation: Two players in your team argue during a match.
    Response: "Calm them down, remind them of the team goal, and focus on the game."
33. Situation: Your boss and client argue about the timeline of a project.
    Response: "Propose a realistic timeline that satisfies both parties and ensures project success."
34. Situation: Your siblings argue over the TV remote.
    Response: "Set a time-sharing rule and ensure they follow it."
35. Situation: Two seniors in your team have opposing views on a strategy.
    Response: "Facilitate a discussion, evaluate both views, and suggest the best approach."
36. Situation: Two classmates accuse each other of copying homework.
    Response: "Encourage them to discuss it with the teacher for a fair resolution."
37. Situation: Your roommate argues with you over shared expenses.
    Response: "Review the expenses together and set clear rules for future contributions."
38. Situation: Two employees in your team are arguing over the use of limited resources.
    Response: "Mediate fairly and suggest sharing resources effectively."
39. Situation: Your parents argue about handling a family function.
    Response: "Help plan the function and assign roles to reduce stress."
40. Situation: Your friends argue about who contributed more to a group activity.
    Response: "Acknowledge everyone’s effort and emphasize teamwork."
41. Situation: A junior accuses a senior of stealing their idea in a presentation.
    Response: "Discuss the issue with both and ensure proper credit is given."
42. Situation: Two customers argue over priority in a service queue.
    Response: "Follow the queue system and ensure fairness."
43. Situation: Your siblings argue about cleaning responsibilities.
    Response: "Create a cleaning schedule and divide tasks equally."
44. Situation: Two relatives argue over a family heirloom.
    Response: "Mediate the discussion and suggest a fair distribution or shared ownership."
45. Situation: Your team argues about the choice of a new project leader.
    Response: "Suggest a fair voting system and encourage collaboration."
46. Situation: A senior blames you for a mistake you didn’t make.
    Response: "Clarify the facts respectfully and focus on resolving the issue."
47. Situation: Two friends argue over a borrowed item.
    Response: "Help verify the situation and ensure the item is returned promptly."
48. Situation: Your parents disagree on how to manage monthly expenses.
    Response: "Analyze the expenses with them and suggest a balanced plan."
49. Situation: Two colleagues accuse each other of disrupting work.
    Response: "Address the issue constructively and encourage mutual respect."
50. Situation: Your teammates argue about the division of a bonus.
    Response: "Suggest dividing it based on contributions and ensure transparency."